Shipping & Returns

Shipping

The products will be sent to the address that the user has indicated.

The delivery time ranges between 24 and 72 hours (business days) for addresses on the peninsula and 7 business days for deliveries to the Balearic Islands, Canary Islands, Ceuta and Melilla.

The delivery time for addresses outside the Spanish territory ranges between 7 and 10 business days.

The indicated deadlines will be respected provided there are no unforeseen or extraordinary circumstances beyond our control. If for some reason we could not meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid.

For the purposes of these conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the moment in which you or a third party indicated by you acquires the material possession of the products, which is will accredit by signing the receipt of the order at the agreed delivery address.

Impossibility of delivery.

If it is impossible to deliver the order to the address indicated, DASOS PRODUCTOS NATURALES, SL will try to deliver it to a third party indicated by the customer or retry delivery at a later date. For this we ask that if you are not going to be at home, please contact DASOS PRODUCTOS NATURALES, SL to arrange delivery another day.

If within 15 days, from the time your order is available for delivery, the order could not be delivered for reasons not attributable to DASOS PRODUCTOS NATURALES, SL, we understand that you want to withdraw from the contract and we will consider it resolved.

As a result of the termination of the contract, we will refund all payments received from the user, including delivery costs without undue delay and, in any case, within a maximum period of 14 days from the date we consider the contract terminated. Please take into account that the transport derived from the resolution may have an additional cost, so DASOS PRODUCTOS NATURALES, SL will be authorized to pass on the corresponding costs.

 

Returns

Right to cancel the order.

DASOS PRODUCTOS NATURALES, SL reserves the right to refuse an order from a customer with whom there is litigation.

Likewise, DASOS PRODUCTOS NATURALES, SL has the right to refuse or cancel an order for justified reasons, such as:

  • By error in the billing information (that are incorrect or impossible to verify)
  • If there is suspicion of fraud with the bank card
  • If it is not possible to send it to the indicated address
  • If there are reasons for suspecting that the user is not an end consumer
  • If the users are under 18
  • If full payment has not been made.

 

Cancellation of an order.

The user has the right to cancel an order without giving any explanation. This right is the right of withdrawal established by art. 102 Royal Legislative Decree 1/2007, of November 16, which proves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.

To cancel an order you can use the form that appears in the link "RIGHT OF WITHDRAWAL" or you can notify it by email by going to INFODASOS@GMAIL.COM by postal mail to the address C / GUZMAN EL BUENO, 133 (EDIF. BRITANNIA), MADRID (MADRID), 28003.

If you send us an email or a written communication, please include the details of your order to help us identify it.

The withdrawal period will expire after 14 calendar days of the day that the customer or a third party indicated by the customer, other than the carrier, acquired the material possession of the goods or in case the products that make up the order are delivered separately, on 14 calendar days of the day that the customer or a third party indicated by the customer, other than the carrier, acquired the material possession of the last of the aforementioned products.

Once the right to withdrawal has been exercised, the user must send the delivered products to the indicated address, assuming the return costs. Please keep in mind that if you decide to return the items due, we will be authorized to charge you the expenses we may incur.

The right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions as the customer received them. No refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same conditions in which they were delivered or that have suffered any damage, so you must be careful with the / the product / s while in their possession. Please return the item using or including all of its original packaging with all labels. Please do not remove the labels until you are sure you want to keep each item.

After examining the article we will inform you if you are entitled to reimbursement of the amounts paid.

If the return includes the entire purchase, the correct procedure has been followed and the products are new and unused, we will refund the total amount of the purchase plus shipping costs within 14 days of receiving the order cancelled.

If the return includes only part of the order, the correct procedure has been followed and the products are new and unused, we will only refund the value of the returned products, without shipping costs.

Return of defective products.

If you return the products because they are defective or the descriptions do not correspond to them, we will proceed to reimburse the total price of the products, together with the derived shipping costs and the return of the item.

 

RESPONSIBILITIES

The access and use of this website is the responsibility of the users. It is not subject to guarantee by DASOS PRODUCTOS NATURALES, SL:

  • The infallibility, availability, continuity, lack of security deficiencies of the website
  • That the content of the page or the information that passes through it is free of viruses or other harmful elements as well as errors, omissions or inaccuracies.
  • The possible damages or damages that could be derived from interferences, omissions, interruptions, computer viruses, breakdowns or disconnections in the operative operation of the web page
  • Delays or blockages in the use of this page caused by deficiencies or overloads of the data processing center, nor of the damages that may be caused by third parties through illegitimate interference that are beyond the control of DASOS PRODUCTOS NATURALES, SL.
  • DASOS PRODUCTOS NATURALES, SL is exonerated of responsibility for any damage or loss that the user may suffer as a result of errors, defects or omissions in the information provided provided that it comes from other sources outside.

The mere access to the website does not imply any commercial relationship between DASOS PRODUCTOS NATURALES, SL and the user. DASOS PRODUCTOS NATURALES, SL only supplies products for domestic and private use.

The customer agrees not to use the product for commercial, advertising or resale purposes. DASOS PRODUCTOS NATURALES, SL has no responsibility for any loss of profits, loss of business, business interruption or loss of customer business opportunities.

Assignment of rights and obligations.

The contract is binding both for the client and for DASOS PRODUCTOS NATURALES, SL, as well as for our respective successors, assigns and assignees. The customer may not transfer, assign, encumber or otherwise transfer a contract or any of the rights or obligations

derivatives thereof, without obtaining the consent of DASOS PRODUCTOS NATURALES, SL prior and in writing. We may transfer, assign, encumber, subcontract or otherwise transfer a contract or any of the rights or obligations derived from it, at any time during its term. For the avoidance of doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have recognized by law or void, reduce or limit in any other way the guarantees, both express and tacit , that we could have granted him.

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